Services

Using the combined areas of expertise within each of Coincrete’s departments an all encompassing quality mail-order processing service is available.

From initial order receipt, via our inbound response call centre, or for postal order receipt through our dedicated batching department, large volume response to any mail-order promotion can be swiftly and efficiently handled by our teams of multitasking trained personnel.

Our in-house teams can professionally handle every part of the numerous processes involved in successful mail-order processing. This includes dedicated account managers responsible for ensuring our clients’ needs and pre-agreed service requirements are met, through to looking after all money processing and customer care needs.

The various services and facilities available from Coincrete brings together a wealth of experience established over many years in handling front to back end mail-order response from organisations of all sizes, wishing to outsource, part or all, of their mail-order requirements.

  • Postal response
  • Telephone response
  • Email response
  • Web site response
  • Fax response
  • IVR response
  • Batching and order checking
  • On site transcription of orders to our networked system
  • Trained verifiers checking keyed orders
  • Quality banking procedures for all payments types
  • Full customer care procedures
  • In-house designed mail-order software
  • In-house order acknowledgement printing
  • Warehousing for product storage
  • Quality pick-and-pack and despatch facilities
  • In-depth on-line response, sales, stock, and despatch reporting

Facilities

Please refer to our other web pages for individual details on our in-house facilities.

 


 

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