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Services
Using the combined areas of
expertise within each of Coincrete’s departments
an all encompassing quality mail-order processing
service is available.
From initial order receipt,
via our inbound response call centre, or for postal
order receipt through our dedicated batching department,
large volume response to any mail-order promotion
can be swiftly and efficiently handled by our
teams of multitasking trained personnel.
Our in-house teams can professionally
handle every part of the numerous processes involved
in successful mail-order processing. This includes
dedicated account managers responsible for ensuring
our clients’ needs and pre-agreed service requirements
are met, through to looking after all money processing
and customer care needs.
The various services and facilities
available from Coincrete brings together a wealth
of experience established over many years in handling
front to back end mail-order response from organisations
of all sizes, wishing to outsource, part or all,
of their mail-order requirements.
- Postal response
- Telephone response
- Email response
- Web site response
- Fax response
- IVR response
- Batching and order checking
- On site transcription of
orders to our networked system
- Trained verifiers checking
keyed orders
- Quality banking procedures
for all payments types
- Full customer care procedures
- In-house designed mail-order
software
- In-house order acknowledgement
printing
- Warehousing for product
storage
- Quality pick-and-pack and
despatch facilities
- In-depth on-line response,
sales, stock, and despatch reporting
Facilities
Please refer to our other
web pages for individual details on our in-house
facilities.
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